Charter Communications Chooses McAllen As Site For It's First Bilingual Call Center

Posted March 25, 2017

The firm plans to move 20-thousand jobs to the united states including a call center expansion in San Antonio. He called staffing the call centers with American jobs "great for their workers, great for the customers, and certainly great for the United States".

FCC Chairman Ajit Pai also used a statement to praise Charter's investment commitments, stating that the Commission under his watch since January has been "working to set rules of the road that encourage companies to build and upgrade broadband networks across the country".

Charter pledged to repatriate the call centers as part of the Time Warner Cable deal, but it has now committed to a time frame and put some numbers to the effort, which clearly pleased the President, as did the infrastructure pledge.

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"I was proud to join in today's announcement, and I thank the President and Charter Communications for their commitment to bring jobs back to America, creating hundreds of jobs for hardworking Texans in the process", said Governor Abbott.

"Charter has been insourcing jobs for the last five years", Rutledge pointed out, saying "high-skilled, high-quality workers actually saves money". Exxon's plans to invest $29 billion in Gulf Coast manufacturing, which the company says will create 45,000 jobs, began in 2013. Other major companies including General Motors and Ford have allowed Trump to take credit for job decisions that either pre-date his election or involve market forces outside the administration's direct control.

He said that the plans to invest $25 billion is "predicated on the kind of regulatory efficiency and consistency that we expect as a country".

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Charter hadn't previously disclosed the $25 billion investment figure.

By aligning themselves with Trump's pledges to protect American workers from competition overseas, companies can get the president's ear to press their own agendas. Charter also announced it is opening a bilingual call center in McAllen, Texas, which will include customer service representatives that speak Spanish.

Reports earlier in the year said that Charter executives were mulling a merger with Verizon.

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