Telstra Outage Affecting Calls To Emergency Services

Posted May 04, 2018

A major fault in a Telstra cable left people in NSW, Victoria and WA with only "intermittent" access to make emergency calls on Friday morning.

The outage is mostly affecting NSW but there are some interruptions in Victoria, South Australia and WA.

It past year also experienced an outage across fixed-line and mobile services due to a fire at its Chatswood exchange, which caused SMS messages to be delivered to the wrong people, along with an enterprise voice and data outage caused by faulty hardware, which both occurred during February.

We continue to work closely with emergency services providers in each State. "The police have been able to rapidly ensure we have enough staff to handle those calls, and divert and dispatch calls for assistance to all the agencies".

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"As always, please call for genuine emergencies only".

But businesses and customers alike have since taken to Twitter to share their frustration after some of the nation's biggest banks, who use Telstra as a supplier, were also impacted.

People around the country, including in Western Australia, are still experiencing intermittent interruptions to triple-0 calls.

If your premise is connected to the Fire Service and your fire alarm activates you must call Triple Zero to alert TFS.

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Other states have similar arrangements, but Queensland was not affected by the disruption.

"We apologise for the inconvenience and have our teams working on this as a priority".

Telstra said it became aware of that issue with its NBN and 4G networks about 1pm, and by 4pm a company spokesman said the problem had been fixed. She was previously a reporter with the Brisbane Times and Domain.

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